Whether you’ve worked with Blueprint to strategize and build a solution, or you’ve created one yourself, the key to continued success often lies in the management of your solution. By leveraging Blueprint’s expert teams, products, processes and support infrastructure you can reduce overhead costs while increasing organizational flexibility, agility and scalability.
Managed services the Blueprint Way
The advantages of a managed services model are clear and well-understood. Under this model, Blueprint assumes ownership of all resource management, processes and outcomes, allowing the clients to focus solely on business impact. Blueprint takes that responsibility seriously and builds tools and processes designed specifically to outperform your expectations. You’ll experience higher levels of quality, velocity and efficiency by leveraging autonomous processes, and you can rely on those improvements due to the transparent, measurable performance indicators and on-demand monitoring.
Sample use cases
Deliver customer service excellence on a global level
A global tech company approached Blueprint as its online platform began to rapidly grow. That popularity came with increased customer support requirements that resulted in a large accumulation of support request tickets with an average response time of nearly 6 months. At such a large volume, the company’s inability to support customers began impacting customer retention, hindering sales to new customers, damaging partner relations and harming the company brand. Customers were venting via social media even before calling support, and the company was often learning of events and issues from its customers. By first understanding the business, ecosystem and community, Blueprint was able to quickly step in and build a team of support engineers to eliminate the ticket backlog. Taking it even further, Blueprint built a global listening and early warning system for events impacting the customer experience that enabled quick reaction and course correction in the moment to mitigate or eliminate customer impact.